Exchange & Returns
Returns and Refund Policy
Important: Please read our return policy carefully. No exceptions will be made, as you agree to these terms at the time of purchase.
Returns
Timeframe:
You have 30 days from the date of receiving your product to request a return. After this period, we unfortunately cannot offer a refund or exchange.
Conditions:
Returned items must be in the same condition as received — unused, unworn, and in the original packaging. For products where hygiene is important, items must be properly cleaned before starting the return process.
Exclusions:
For hygiene reasons, certain items cannot be returned, including underwear, lingerie, tights, and select skincare or beauty products.
Return Process
If you would like to return a product, please email us at support@denvose.com with the following details:
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Your order number
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The reason for your return
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A photo of the product (if damaged)
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Your contact information
Refunds
Procedure:
Once your return is received and inspected, you will receive an email notification confirming whether your refund has been approved or rejected.
If approved, your refund will be processed and automatically applied to your credit card or original payment method within 30 days.
Delayed or Missing Refunds:
If you haven’t received your refund after 30 days:
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Check your bank account again.
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Contact your credit card company — it may take time before your refund is officially posted.
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If the refund is still not visible, please contact us at support@denvose.com.
Costs
Return Shipping Costs:
Customers are responsible for return shipping fees. We recommend using a tracked shipping service, as we are not responsible for lost returns.
All returns must be shipped to our logistics warehouse. Return shipping costs start from approximately $30 USD, paid by the customer.
Exceptions
Defective or Incorrect Items:
If you receive a defective or incorrect item, we will send a replacement at no additional cost.
If the same issue occurs again on the second shipment, you will receive a full refund.
Order Cancellations:
Due to our automated processing system, orders cannot be cancelled once they have been placed.
For Questions
If you have any questions or require assistance with your return, please contact us at:
📧 support@denvose.com
Shipping & Delivery Information – Denvose
Below is the average delivery timeline for orders placed through denvose.com:
Processing Time
After placing your order, we require 1 to 3 business days to process it.
During weekdays, processing typically occurs within one business day.
Orders placed on Friday evening or during weekends may take slightly longer to process.
Delivery Time
Once your order has been processed and shipped, the average delivery time is 6 to 12 business days.
Note:
In some cases, delivery may take up to 30 days after purchase, depending on factors such as order volume, customs delays, or holidays.
Placing an Order
Ordering from Denvose is simple:
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Go to the product page and click “Add to Cart.”
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Make sure you have selected the correct size, color, or variant. Then click “Checkout.”
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On the information page, enter your shipping details and verify that all information is correct. Click “Continue to Shipping.”
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Review your shipping address.
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All shipping is free — our way of saying thank you to our valued customers.
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Proceed to payment by clicking “Continue to Payment.”
Payment Methods
At Denvose, all payments are processed securely through SSL encryption, ensuring a safe and protected checkout experience.
We accept the following payment methods:
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Credit Cards (Visa, Mastercard, American Express)
Once you’ve selected your preferred payment option, click “Complete Order” and follow the instructions provided by your payment provider.
Free Shipping
We proudly offer free home delivery on every order — no minimum purchase required.
Order Shipping
Found your perfect item? We understand you want it fast!
That’s why we aim to process and ship your order as quickly as possible.
To keep our product prices competitive, we group shipments in bulk once a minimum order volume is reached.
We appreciate your understanding — this approach helps us reduce costs and support a more sustainable world.
Please Note
Like many online retailers, we are currently experiencing high demand during global shipping congestion and seasonal peaks.
This may cause slight delays. Thank you for your patience — we promise to do our best to dispatch your items quickly and safely.
If you’d like your order shipped the same day, please contact us at support@denvose.com — our support team will do their best to assist you.